Technical Program Manager Amazon
Seattle, WA

Job Description

Are you interested in being part of a fast-paced technology company with the largest e-commerce platform in the world, and build scalable AI systems that protect customers to earn their trust? You will be building scalable systems that use Machine Learning (ML) to continuously learn and prevent malicious actors, and preserve customer trust. You will have the opportunity to solve the toughest technical problems in the industry and develop powerful tools, which enable rapid business growth.

Group Overview

Customer Trust and Partner Support (CTPS) is the organization that constantly makes high-judgment decisions across a wide breadth of constituents. We build and deliver services for Buyers, Sellers, Vendors and other customers. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place for software developers to help building a successful business, selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. We have to do all of this at high scale, which only happens through technology and science. We are a large organization that leads innovation in many areas, so we also play a critical role in helping Amazon more broadly beyond our own goals.

We're the CTPS Machine Learning Accelerator (MLA) team, a team of senior scientists and software engineers, focusing on inventing, prototyping and proving out new and advanced ML techniques that solve fundamentally hard problems and provide step-function improvements over a multi-year period to the CTPS mission and goals. These technical innovations are deeply rooted in business needs and require close collaboration with both technical communities within CTPS, and CTPS business leaders alike. The CTPS MLA team spearheads technological advancement, and demonstrates its effectiveness in production, while also acting as a center of excellence for ML practices within CTPS.

Key Responsibilities

In this role, you will be responsible for scoping complex ML-centric projects and coordinating cross-functional teams to deliver with the highest quality possible, in a fast-paced environment. This is a highly-visible role that requires both business acumen and technical depth, engaging ML scientists, engineers, operational leaders and senior management. The activities you will lead are broad and highly impactful - managing the ML group's roadmap and milestones, setting requirements and driving the development schedule, owning cross-team project statuses and communicating results to a broad audience, brainstorming new project ideas, initiating technical deep dives and engaging in problem solving, and organizing working sessions proactively to identify and mitigate roadblocks. This is a unique opportunity for qualified individuals to drive the entire life cycle of highly impactful, real-world ML applications, and to employ best practices that push the boundaries of technology and innovation at scale. We are searching for a passionate Senior Technical Program Manager, who will drive key programs end-to-end from idea all the way through delivery.