Job Directory Redfin Technical Product Support Specialist
Redfin

Technical Product Support Specialist Redfin
San Francisco, CA

Redfin is a company providing real estate search and brokerage services.

Companies like Redfin
are looking for tech talent like you.

On Hired, employers apply to you with up-front salaries.
Sign up to start matching for free.

About Redfin

Job Description

Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that's better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life's most important events-buying or selling a home. Our hiring standards are high, yet our culture is humble. We've got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us.

As a Product Support Specialist, you'll use your technical expertise to deliver the same spectacular customer service to every Redfinnian that our agents and engineers deliver to our customers.

The Role

* Diagnose problems with our software using existing administrative dashboards, direct SQL queries of the database, and inspection of web pages


* File bugs in JIRA with detailed reproduction steps, changes to features, or requests for new features, based on investigations and employee or customer feedback


* Specify and/or build new dashboards or administrative tools to help diagnose and fix common problems


* Act as liaison with engineering teams, reading new product specifications and meeting regularly to report on the support status of each team's features


* Add to existing internal product documentation based on feedback from users



Skills & Experience

* BS in Information Systems, Computer Science, or Computer Engineering


* Two years of experience with SQL-including JOINs of two or more tables, subqueries, and grouping results


* Two years of experience writing or maintaining HTML and Javascript-primarily the ability to understand web pages when inspected in developer tools


* Five years of experience with productivity software such as MS Office, Apple's office apps, or the Atlassian suite


* Basic scripting ability, such as being able to write simple shell scripts to automate tasks if necessary.


* Excellent written and verbal skills



What We Offer

* Competitive compensation packages with a salary, bonuses, and restricted stock grants


* Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave


* Strong startup culture with catered lunches, casual dress code, happy hours, and more



To make sure we hire the most qualified people, we've designed a multi-step selection process which may include interviews, a homework assignment, and a reference check. We're excited to get to know you and hope you're ready to give this opportunity everything you've got!

Redfin is an equal opportunity employer committed to hiring a diverse workforce

About Redfin

Redfin is a company providing real estate search and brokerage services.

Headquarters
Redfin
Size
2993 employees
Redfin

1099 Stewart St #600

Let your dream job find you.

Sign up to start matching with top companies. It’s fast and free.