Job Directory Technical Operations Engineer

Technical Operations Engineer
Redwood City, CA

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Job Description

Why Smarsh?

From day one, Smarsh was built on a set of core values that have motivated and sustained us - People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees - whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products we can imagine.

Together-as one team-we listen, collaborate and believe that anything and everything is possible.

Technical Operations Engineer


* Support and maintain the health of applications. Ensure application performance is consistently up to par.
* Write SQL queries to perform data change, research and produce ad hoc reports as required.
* Perform web configuration changes as required as a quick solution when resolving issues or upon client requests.
* Take ownership and deliver high-quality solutions for issues and requests.
* Resolve issues and requests in a timely manner with minimal supervision.
* Document troubleshooting and problem resolution steps.
* Communicate solutions effectively to technical and non-technical teams.
* Comply with standard processes when implementing solutions.
* Must able to be on call. Flexible in working extended hours on occasion or as required.


* The candidate will need 3 -4 years of experience in a UNIX, Ubuntu environment
* Experience in Monitoring & system Management tools such as Nagios, Splunk, and Puppet etc.
* Basic concepts of corporate network, colo and cloud
* Knowledge of SQL queries.
* Excellent troubleshooting skills. Great problem solver.
* Hands-on experience in Linux server environment that includes but not limited to basic commands to move around file system, review scheduled jobs and moving files for support purposes.
* Experience with formatting database queries.
* Knowledge of scripting language PERL, PHP, Shell scripting etc.
* Knowledge or experience on Cloud technologies are desirable
* Excellent Knowledge on Windows based Operating systems, Exchange.
* Education: Bachelor's Degree or Equivalent in Computer Science or other related engineering fields

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