Technical Consultant II Blackhawk Network
Lewisville, TX

Job Description

About Blackhawk Network

Blackhawk Network delivers branded payment programs to meet our partners' business objectives. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. With a presence in over 26 countries, we reliably execute branded payment programs in over 100 countries worldwide. Join us as we shape the future of global branded payments.

Blackhawk is headquartered in Pleasanton, California. For more information, please visit blackhawknetwork.com.

Overview

Primarily responsible for the identification and delivery of technology solutions for clients using company products (Hawk Redeem, Hawk Earn, Hawk Marketplace, etc.), outsourced technology solutions (Qlik, AWS, etc.), and/or other proprietary tools. Leads and tracks end-to-end client projects for the Professional Services team. Hands-on client-facing technologist, leveraging a broad technology consulting background to work with engineering teams in support of product and client specific development. Born motivator and leader with solid project management and analytical skills.

Responsibilities

* Leverages consulting skills and product knowledge to assess client needs, document and propose technical solutions
* Drafts, reviews and submits proposals, and develops high level plan for the successful delivery of the client projects
* Manages multiple project deliveries within a client vertical with end-to-end ownership
* Ensures delivery of client solutions leveraging product extensions via a Minimal Viable Product (MVP) approach
* Proactively and aggressively manages expectations with stakeholders regarding deliverables, timelines and budget
* Leads Professional Services projects ensuring delivery of client solutions across a matrixed team of software engineers, QA and shared resources
* Participates in (and may lead) Product Engineering and Product Management team meetings to conceptualize and document requirements and user stories for client specific solutions as potential extensions of our product lines
* Partners with Sales on technical onboarding, pre-sales activities and requirements gathering sessions
* Leverages strong working knowledge of our products and services to further the Professional Services mandate
* Helps drives best MVP solution by leveraging relevant product and client expertise
* Proactively manages enterprise-wide strategic initiatives working in collaboration with key stakeholders
* Provides guidance to project team members, mentors junior consultants, trains clients and account managers on client specific solutions and contributes to process improvements to enhance quality and execution of initiatives
* Reengages with client on change orders - level set, gather requirement and either manage project or hand off to PM
* Optimizes estimation techniques resulting in the delivery of client-facing proposals
* Applies business domain and technical acumen to ramp up quickly on new technologies and processes
* Effectively identifies, assesses, prioritizes and manages program risks and issues
* Viewed by clients and internal teams as a professional consultant-well spoken, insightful, and collaborative
* Performs project cost benefit analysis, budget/actuals variance analysis and reports against on-time project delivery

Qualifications

* Bachelor's degree in a technical field (Master's preferred)
* Proven project management, analytical and problem solving skills; PMP certification a plus
* 7+ years technical experience in an area like systems analysis/software engineering/product development
* 5+ years experience in business analysis/project management/consulting services
* Proven leadership and decision-making skills
* Ability to create, refine, and implement process/methodology
* Understanding of consumer/channel rebates/incentives and closed/open loop cards preferred
* Excellent verbal and written communication skills-command of the English language including pronunciation
* Proven client facing communication and experience-great with all levels of business and technology leaders
* Experience managing initiatives involving design and implementation of new strategic capabilities, business process improvements or automation, or enhancements to existing systems
* Working knowledge of frontend technologies like HTML, CSS, Javascript, and backend technologies like JAVA/.Net
* Understanding of leading infrastructure technologies including SaaS
* Self-motivated, sense of ownership, "do what it takes", passion
* Solid business-minded professional with a client-first approach to developing long-term client technology partnerships
* Enjoys change, learning and solving complex problems in fast-paced environment
* Demonstrates high-level of energy, excellent interpersonal, organizational, negotiation and conflict-resolution skills
* Travels as required to meet the needs of the organization (estimated 10-20%)
* Experience working in payment, commerce, marketing analytics or BI desired
* Experience with data visualization solutions like Qlik, Tableau or Power BI desired
* Experience managing enterprise implementations involving BI/Analytics, ERP, and/or CRM desired
* Agile methodology with Rally/Agile Central experience preferred

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