Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Job Code: 00255945
Job Family: Services
Job Function: Services Engineering
An individual contributor who provides technical leadership in software and/or hardware systems, operating systems, IP networking and applications for customers, field service teams and business partners. Develops and utilizes remote on-site isolation, diagnostic, and resolution tools. Documents and resolves highly complex integrated end-user implementation, configuration, migration, and operational issues on all company hardware and supported applications. Plans and leads engineering programs and acts independently to uncover and resolve issues associated with the development and implementation of operational programs. Possesses an industry view in order to ensure new customers are onboarded properly. Acts as a mentor to lower levels within the organization. Decisions can impact business goals. Works with minimal direction when providing solutions to a diverse range of complex issues.
7 - 10 Years of Experience
Bachelor degree or equivalent experience
Master Degree is preferred
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.