Technical Consultant, Professional Services
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you'll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver flawless customer experiences at scale.
Provides technical leadership within services engagements, translating solution architecture into a technical implementation plan working closely with the AppDynamics technical team, PM and Customer team to ensure the technical components of the engagement are delivered to meet customer's business needs. Works closely with R&D and AD Customer Support to provide product and implementation feedback and to drive rapid resolution for engagement specific product and support issues. Mentors junior team members
Critical Experiences (What experiences do you Need?)
3+ years technical IT experience that includes the following:
* Hands-on Java and/or .Net Development
* Deployment and configuration of complex enterprise software
* IT Operations and Application Support
* Solid understanding of Operating Systems (Linux/Windows)
* Experience with J2EE/LAMP/Microsoft stack
* Any direct experience with AppDynamics (or other APM solutions) a big plus
* Application and systems performance management, measurement and analysis. Exposure to another monitoring tool is a bonus
* Must understand the interrelationships between the various infrastructure layers O/S, Disk. Network, NAS, SAN
* Working with a wide variety of platforms and application stacks. Ability to understand new application frameworks in customer environments quickly
* Consulting or Professional Services experience. Demonstrated ability to work with customers under tight deadlines
* Bachelor's degree in Computer Science or a related field from an accredited University. Master's degree preferred OR commensurate work experience
* Passion for technology
* Desire to work on cutting edge technology and ability to absorb a wide variety of technologies
* Programming experience
* Customer-focused mindset
Success Behaviors (What does Success look like?)
* Excellent communication and conflict resolution skills
* Proven written communication and documentation skills
* Quick learner - Builds skills in technical areas which support the deployment and integration of AD based solutions, including Advanced OS, DB, Storage; Virtual etc.
* Seen as a trusted advisor by the customer. Uses best practices to consistently make prescriptive recommendations within the scope of the customer's business goals and is the trusted advisor / go-to person for the engagement when customers question what to do or how to perform technical tasks within project scope
* Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand
* Seeks to identify and mitigate risks before issues arise
* Ambassador for AD solutions with customers and peers and communicates with confidence and accuracy
* Candidate should be open to up to 50% travel
We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:
* Medical, dental, vision coverage
* 401k match (4.5%)
* Wellness perks (gym, hobbies, education, store discounts, personal finance)
* 4 weeks PTO, 5 days VTO, 14 holidays (including 1 birthday PTO and 1 floating holiday)
* Mandatory company shut down between Christmas and New Years
Just a Note
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AppDynamics develops application performance management solutions that deliver problem resolution for highly distributed applications.