Technical Business Systems Analyst
Universal City, CA

Job Description

Responsibilities

Summary.

The Technical Business Systems Analyst supporting NBCUniversal Brand Development organization will act as the Technical and Business Process Subject Matter Expert in various business domains for our global IT department. He/she will be involved in multiple initiatives at any given time, with primary responsibility for requirements gathering, technology development, stakeholder adoption and technical support for Brand Development users, building out, optimizing and/or upgrading the relevant application portfolio. Duties will be split between supporting new development for International Initiatives and being a Technical Support Lead for this portfolio, ensuring timely response to user requests, and providing training as needed. This person will be critical to supporting the strategic growth plans of the business. He/she must be able to learn quickly and independently, balancing workloads against competing demands, working flexible hours to collaborate with our domestic and international business partners.

Responsibilities

* Become Subject Matter Expert in Consumer Products business processes and the systems used to support these processes
* Elicit, formally document, manage, and communicate requirements
* Understand and document business processes, key performance indicators
* Identify opportunities for business process improvement through streamlined process automation, serving information needs
* Develop training materials, Tip of the Week communications, FAQs to improve business process effectiveness
* Use SME and data analysis skills to lead Exploratory testing as well as Troubleshooting
* Provide expertise to maximize testing effectiveness
* Collaborate or lead IT Continuous Process Improvement initiatives
* Partner with various internal infrastructure teams to implement technical best practices
* Create change tickets and coordinate deployments of software packages with shared services
* Assess technical feasibility of proposed solutions; anticipate and mitigate unintended technical impacts of changes to business processes and/or system configurations
* Assist in extracting, analyzing and reconciling data from various systems
* Review various data models across systems to ensure fidelity to how the data supports NBCU business processes
* Become highly proficient in new tools to assist in adoption
* Lead system performance monitoring and optimization efforts
* Create and maintain system metrics as part of overseeing system optimization
* Drive technical defect prevention via RCA from a technical perspective
* Drive IT Demand reduction by analyzing Support Queue characteristics, proposing and executing on remediation steps
* Understand IT industry and trends, emerging technologies and use them as needed to achieve organizational objectives
* Perform other duties as assigned

Qualifications/Requirements

Minimum 5 years of experience developing software solution to address business needs, 2+ years of experience with structured business systems analysis

3-5 years of experience in application production support, and have a structured approach to troubleshooting issues and bug fixes

2+ years' experience capturing formal requirements, test cases, and showing traceability from test results to requirements

A demonstrated track record of success in forging and developing excellent relationship with key business partners and stakeholders

Business savvy, with the ability to interpret technology issues for consumption by non-technology business partners

Technical expertise in such areas as SQL, Data Modeling, Web Development

Deep understanding of system architecture, integration, and software development processes along with experience managing application development in web, client-server and mobile environments

Desired Characteristics

Bachelor's degree in Computer Science, Finance or related field, or equivalent experience

Experience with User Interface and/or Report design

Experience with Consumer Products and Media/Entertainment

Experience with Process Improvement methodologies (e.g., 6 Sigma, Lean)

Experience with various formal methodologies for Agile software development

Strong analytical & problem-solving skills

Excellent ability to quickly learn a broad array of technologies and apply that knowledge to real-world problems; effective under aggressive timelines and high-pressure situations

Ability to demonstrate initiative, work on assigned development tasks independently, leverage team members and resources as necessary, apply critical and creative thinking, challenging the status quo where necessary

Passionate learner and follower of industry and technical trends

Experience with customer support / request management systems, e.g., ZenDesk, Service Now

Experience with APM tools, e.g., AppDynamics, M360

Understanding of QA testing, including dashboards, metrics and/or summary reporting

Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response

Excellent foresight and responsiveness abilities

Superior organizational and administrative skills with the ability to prioritize work

Very strong interpersonal skills and the ability to develop and maintain good working relationships with staff, executive team, external partners, etc.

Highly organized and detail-oriented with the ability to perform well under pressure.

Attention to detail and demonstrated initiative; self-starter who is organized with strong decision-making capability and emotional maturity

Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment

Naturally energetic, enthusiastic and engaging interpersonal style