Technical Analyst, Solaris / Unix OS Oracle
Burlington, MA

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Title: Technical Analyst, Solaris / Unix OS

Location: Nashua or Burlington

* Good understanding of the concepts of system architectures, operating systems.
* Knowledge of Linux/Solaris.
* Broad knowledge on additional Oracle products and third party ones.
* Understanding of Operating System performance analysis.
* Knowledge of file systems
* Understanding of Sun's Hardware and Software architecture.
* Ability to read and understand source code.
* Positive attitude to a support role.
* Good team player and communicator working in a global environment.
* Self- motivated working style.
* Skills in troubleshooting, and problem resolution.
* Good customer interaction and organizational skills.
* Excellent verbal and written English Language communication skills.
* Additional languages is a plus.
* At least 3 of the following Solaris / Linux technologies:
* Openstack
* Zones
* Oracle VM Server for Sparc ( former known as LDOM's )
* Installation technologies ( Liveupgrade, Patching, Archives, Image Packaging System, Automated Installer )
* Printing / CUPS
* Service Management Facility
* ZFS
* Ability to write and understand shell script and c-code
* Solaris 11 knowledge and certification is an Advantage

Candidates should send resumes directly to: alex.lyubelsky@oracle.com

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.