Technical Analyst
Lewisville, TX

Job Description

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medial and childcare needs, and participate in our tuition reimbursement and student loan repayment programs.

SUMMARY OF DUTIES

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility ITG personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division ITG staff rotation. The Technical Analyst adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO

* Installs and repairs facility and division ITG equipment and software per HCA Healthcare and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
* Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
* Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
* Logs and tracks problems; reviews problem tracking databases
* Performs facility-based moves, adds, and changes (MACs), as needed
* Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
* Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
* Aids and trains users on division and facility technology
* Performs preventative maintenance
* Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
* Effectively works with customers, Service Desk and Technical Services personnel
* Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
* Adheres to and supports HCA Healthcare ITG standards, policies and procedures
* Maintains and protects confidentiality with regard to all aspects of patient care and employee information
* Adheres to Code of Conduct and Mission & Value Statement

Other duties KNOWLEDGE, SKILLS & ABILITIES

* Manages and prioritizes workload
* Demonstrates ability to multi-task; Possesses strong analytical skills
* Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
* Effectively communicates verbally and in writing
* Possesses proficiency in MS Office applications
* Must be able to drive to assigned sites to complete work

EDUCATION

Bachelor's degree in information systems or healthcare related field is preferred

EXPERIENCE

Must have one year IT experience

CERTIFICATE/LICENSE

* Basic certification in A and Microsoft Products is preferred; education and/or experience may be substituted for A certification
* Valid state drivers license and proof of auto insurance, if applicable

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleague's unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.