Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 310,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at http://www.fortinet.com, the Fortinet Blog http://blog.fortinet.com/ or FortiGuard Labs http://www.fortiguard.com/.
United States [US]
Technical Account Manager (AMCS584)
Full Time Regular
As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education (gaps in networking, product knowledge etc… Installation and configuration assistance Reproduction of customer environments on lab equipment Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects. Conduct quarterly site visits for your managed accounts. Work closely and provide direct technical email and phone support to our customers in the America's Region (Canada, US, Central and South America) Develop best practice deployment and troubleshooting methodology documentation. Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Scripting and Windows server app experience Exceptional customer service orientation and strong communications skills Proficient with MS Word, PowerPoint, and Excel Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Willing to travel Educational Requirements Bachelor's degree and/or relevant experience #LI-MG1
EEOC / AAP
Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of firstname.lastname@example.org for assistance. EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Fortinet participates in E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records
Fortinet is a provider of network security appliances and unified threat management (UTM).