Tech Support Agent I
Frisco, TX

Job Description

The Technical Support I Agent will provide front-line primary technical support to end users on various ATM related technical issues and problems relating to hardware, software and communication. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner in accordance to Service Now. The Tech Support Agent I must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate Second Line staff members.

The Support Agent will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple ATM units including ATM APP (FI Terminals) and retail based machines. This position requires flexibility, and availability on short notice.

Responsibilities:

* Provide exceptional customer service in person, via phone and email as appropriate
* Resolve ATM related issues including troubleshooting hardware and software issues
* Some off site service programming or installation duties

Requirements:

* Two to five years of hands-on experience working in customer support role or computer operations environment required.
* Microsoft Office 2007 to 2013
* Windows 7, Windows 8, Windows 10, XP and Vista
* Ticket Documentation Understanding
* TCP/IP, DNS and DHCP
* Remote support for handheld smartphones

About Cardtronics

EOE/Minorities/Females/Vet/Disability

Location: U.S. in Frisco, TX