Tech Partner I - Boston MA
Boston, MA

Job Description

Tech Partner I

Job Description

We are looking for a rock star Tech Partner I to join our team. In this role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.

Requirements:

* 1 - 3 years of technical support experience, previous deskside technician support experience desired
* Confident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as needed
* Office 365 experience desired
* ITIL and ITSM experience desired
* 1 - 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments
* 1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience
* Experience with Microsoft SCCM desired
* Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications
* Working knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication desired
* Working knowledge of LAN and WiFi technologies desired
* Working knowledge of Active Directory

Responsibilities:

* Create, Receive, Monitor, Maintain and Resolve work tickets
* Imaging, Setup and Support of computer(s), monitor(s), mobile device(s)
* Maintain on-site presence at designated service locations to support end users
* Software installation and support in accordance with Schneider standards
* Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment
* Training end users on how to operate office automation equipment as requested
* Hardware platform troubleshooting and management
* Software platform troubleshooting and management
* Perform secure password management for all provided passwords
* Support access to corporate network/wireless and applications (both on network as well as over VPN)
* Coordinate execution of tasks with guidance from Service Desk representatives
* Manage IT inventory of in-house stock, such as moving, sorting, cleaning, stocking

Other duties as assigned