Job Directory Tech 2, Headend

Tech 2, Headend
Mchenry, IL

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Job Description

Business Unit:

Job Summary:

Responsible for installing, testing, operating, maintaining, and

repairing headend equipment. Periodically tests all equipment and the

quality of signals throughout the cable network. Maintains required

logs, records, and other documentation pertaining to headend operations.

Installs new technology as projects and department goals require.

Identifies and plans capacity improvements. Assists in coordinating the

planning and development of work scopes and schedules for capacity

augmentation. Conducts quality control tests and measurements on new

installations. Works with moderate supervision/guidance. Is accountable

for individual results and impact on team.

Employees at all levels are expect to:

* Understand our Operating Principles; make them the guidelines for how

you do your job

* Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

* Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

* Win as a team-make big things happen by working together and being

open to new ideas

* Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

* Drive results and growth
* Respect and promote inclusion and diversity
* Do what's right for each other, our customers, investors and our


Core Responsibilities:

* Performs advanced headend maintenance and troubleshooting to ensure

minimal system outages.

* Assists in the fault resolution of RF, IP, and Digital Video networks.
* Serves as a liaison to field operations and construction personnel.
* Identifies failing equipment through analysis of reports or status


* Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

* Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

* Other duties and responsibilities as assigned.

Job Specification:

* High School or Equivalent
* - Technical Certificate
* Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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