Systems Support Spec I
Naperville, IL

Job Description

Installs and repairs computer hardware and peripheral components, such as PC#s, monitors, document scanners, laptop computers, portable computing devices, handheld scanners, and printers. Loads and verifies correct operation of software packages, such as operating system, word processing and spreadsheet programs. Identifies and resolves hardware, software and operator problems of a basic to moderate nature, either remotely or at the end user#s location, by using troubleshooting and technical skills. #Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. #Maintains accurate information and data regarding end-user issues and inventory within a tracking system and according to policies and standards.# Refers highly complex or unresolved problems to System Support Specialist II, or other appropriate resources. Required Education and/or Experience: A High School Diploma or GED Minimum six months of computer related experience Knowledge of Windows operating systems # ########### Preferred Education and/or Experience: Associate#s Degree in Computer Science or a related field # Required License/Certification: A valid driver#s license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. # ########### Preferred License/Certification: A+ Certification Network+ Certification Microsoft Windows 7 Operating Systems Certificate # Microsoft Certified Technology Specialist (MCTS)

Terry Tyner