Systems Support Administrator (Swing Shift NOC Engineer) Green Dot
Pasadena, CA

Job Description

Swing Shift

Job Summary

We are searching for a System Support Administrator who will be a pivotal player for the Green Dot Technology - Network Operations Center (NOC). This is for the Swing Shift. The NOC is a 24/7/365 team responsible for supporting the technology platform that powers all Green Dot products and services. The System Support Administrator will be the first line of support for ensuring the health and stability of Green Dot Technology systems and services. Some examples of the support duties that will be performed are responding to health monitors/alerts, performing initial troubleshooting of reported issues and providing incident & problem management

Job Responsibilities

* Utilize internal ticket tracking systems to resolve tickets from internal and external requests.
* Monitor all production networks, servers, applications and services and respond to alerts according to standard processes.
* Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.
* Collaborate with various technology teams for issues resolution.
* Communicate with IT stakeholders on the statuses of issues.
* Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.
* Create and maintain knowledge base articles, policies and procedures.
* Execute documented run books as documented for diagnosis and remediation of issues.
* Fully document and communicate shift-turnover reports.
* Staff the 24x7 Network Operations Center.
* Other duties as assigned by management.

Job Requirements

* No work sponsorship can be provided
* At least 2 years' experience working in a 24x7 mission critical Network or Technical Operations Center environment
* Ability to be proactive and work well in a pressured and growing environment
* Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanor during stressful situations
* Must have experience managing Windows Server and SQL Server environments
* Must demonstrate strong sense of urgency regarding solving mission critical issues
* Must have excellent troubleshooting and problem solving skills with attention details
* Must have excellent interpersonal and communication skills.
* Must be a team player and be able to work effectively with peers to create a positive environment.
* Must be willing to work weekends, overnight shifts and holidays.
* Must be proficient with all MS Office Applications.
* Have knowledge of basic MS SQL Queries
* Have a good understanding of TCP/IP, routing and switching technologies/protocols
* Have experience working with hypervisor technologies
* Experience with Cisco Switches/Routers/Firewalls
* Experience with Avaya phone system
* Familiarity with enterprise class monitoring/management systems and associated technologies, including: Microsoft System Center (SCOM), Solarwinds Orion, App-Dynamics and Splunk
* Experience with a Service Desk or Trouble-Ticketing software