Systems Specialist I(EI)-CIO Org
Dallas, TX

Job Description

Systems Specialist I(EI)-CIO Org Req I D

SF-10783

Rate

Primary Skills

Description

Enterprise Middleware and Data Services team within client Business Technology is currently seeking a team member from integration background and who is detail-oriented, proactive self-starter to support various integration applications deployed in production and non-prod environments in Mulesoft ESB (On-prem and cloudhub), Jitterbit and client platforms.

Responsibilities:

Install and configure Mule ESB, Jitterbit and supporting infrastructure like Rabbit MQ

Develop new integration processes using Mulesoft or Jitterbit to improve support process and enable monitoring capabilities

Monitor production platform for CPU, Memory and Disc usage and proactively fix any potential issues

Monitor application deployed in production environments and proactively resolve system and data issues

Deploy Integration applications to Production and Non-Production environments using out of the box deployment tools, or Jenkins jobs.

Work with Developers to triage production bugs

Manage queue of cases and work with users and other support teams to troubleshoot production issues.

Work with Product owners, BSA to support User Acceptance testing

Work with Product owners and BSA to validate and sign off on Supportability functionality

Participate in technical design review discussions with solution architect and provide feedback.

Create shell/python scripts to automate and improve support process

Create reports and dashboards in client to help monitoring production applications

Create reports, dashboards and alerts in Splunk to proactively monitor integration applications

Document support process, standard operational procedures, support reference manuals.

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

4+ years of experience with Mulesoft ESB administration (Cloudhub and On-Prem V3.x, v4.x)

4+ years of experience using Unix/Linux OS environments

4+ years of experience with any AMQP or JMS technologies

4+ years of experience with Oracle database and SQL queries

1+ years experience with Salesforce administration and SOQL

Very strong understanding of Java or Java based technologies

Familiar with integration strategies like API-led connectivity in Mulesoft

Good understanding of Software-as-a-Service (SaaS) model and concepts

Willingness to learn and master unfamiliar technologies and/or concepts

Familiarity and comfort working within strict Change Management and Release Management processes

Exceptional research skills and resourcefulness, Strong technical problem solving skills, with an ability to troubleshoot complex application issues

Demonstrated ability to build and execute efficient business processes and methodologies.

Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling

Ability to learn and adapt quickly in a dynamic environment.

Bachelor degree in computer sciences, programming or a related field

Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM)