Job Directory Systems Engineer III - Video Support Center

Systems Engineer III - Video Support Center
Greenwood Village, CO

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Job Description


The Systems Engineer III in Video Support Center-Systems is responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The Engineer is also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. The video systems included in this team's purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.


* Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing Tier 2 and Tier 3 support for all video systems within Charter Communications
* Lead initiatives and mentor other team members.


* Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
* Minimum of (3) years of experience working with Unix/Linux based client/server systems and applications.
* Minimum of (3) years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity.
* Must be able to work the following schedule: 9 AM to 5PM, Monday - Friday.


* Experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris.
* Capable of using leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices.
* Understanding of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices.
* Advanced experience and knowledge of Conditional Access controllers, such as; Cisco DNCSs and Arris DACs and of Switched Digital Video systems from vendors, such as; Arris and Cisco.


* Ideal candidate will have at least (5) years of Systems Engineering experience.
* Direct experience and expert knowledge of Charter back office systems such as Mystro and Spectrum.
* Working experience within Telecommunications industry.
* System Administration of complex Unix environments and associated certifications (RHCSA, RHCE).
* Ability to lead team of System Engineers in troubleshooting.

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