Job Directory Systems Engineer II - Video Support Center

Systems Engineer II - Video Support Center
Greenwood Village, CO

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About

Job Description

JOB SCOPE

The Systems Engineer II - Video Support Center-Systems is responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The Engineer is also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. The video systems included in this team's purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

DUTIES AND RESPONSIBILITIES

* Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services.
* Providing Tier 2 and Tier 3 support for all video systems within Charter Communications.
* Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers.

BASIC / MINIMUM QUALIFICATIONS

* Bachelor's degree from four-year college or university; or equivalent training, education, and/or work experience
* Minimum two (2) years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
* Minimum two (2) years of experience working with Unix/Linux based client / server systems and applications
* Must be able to work the following schedule: 1PM to 12 AM , Wednesday - Saturday

ADDITIONAL JOB REQUIREMENTS

* Ability to work with Unix / Linux operating systems; specifically experience with RedHat, and Solaris.
* Knowledge of leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices.
* Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices.
* Knowledge of Conditional Access controllers, such as; Cisco DNCSs and Arris DACs, as well as, Switched Digital Video systems from vendors, such as; Arris and Cisco.
* Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience.
* SCTE - Understanding Network Technology.

PREFERRED QUALIFICATIONS

* Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications.
* Experience and knowledge of Charter back office systems such as Mystro and Spectrum.
* Working experience within Telecommunications industry.
* System Administration of complex Unix environments and associated certifications (RHCSA, RHCE).

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