The Systems Engineer II - Video Support Center-Systems is responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The Engineer is also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. The video systems included in this team's purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.
DUTIES AND RESPONSIBILITIES
* Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services. * Providing Tier 2 and Tier 3 support for all video systems within Charter Communications. * Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers.
BASIC / MINIMUM QUALIFICATIONS
* Bachelor's degree from four-year college or university; or equivalent training, education, and/or work experience * Minimum two (2) years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity * Minimum two (2) years of experience working with Unix/Linux based client / server systems and applications * Must be able to work the following schedule: 1PM to 12 AM , Wednesday - Saturday
ADDITIONAL JOB REQUIREMENTS
* Ability to work with Unix / Linux operating systems; specifically experience with RedHat, and Solaris. * Knowledge of leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices. * Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices. * Knowledge of Conditional Access controllers, such as; Cisco DNCSs and Arris DACs, as well as, Switched Digital Video systems from vendors, such as; Arris and Cisco. * Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience. * SCTE - Understanding Network Technology.
* Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications. * Experience and knowledge of Charter back office systems such as Mystro and Spectrum. * Working experience within Telecommunications industry. * System Administration of complex Unix environments and associated certifications (RHCSA, RHCE).
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