Systems Engineer I - Video Support Center - Systems
Greenwood Village, CO

Job Description

JOB SCOPE

The Systems Engineer I - Video Support Center-Systems is responsible for providing Tier 1 and Tier 2 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The video systems included in this team's purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

DUTIES AND RESPONSIBILITIES

* Providing Tier 1 and Tier 2 support for all video systems within Charter Communications
* Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services
* Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers
* Escalate necessary issues to higher tiered Engineer and work collaboratively to resolve issues

BASIC / MINIMUM QUALIFICATIONS

* Bachelor's degree in engineering or related field, or equivalent work experience
* Minimum one (1) year of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
* Minimum one (1) year of experience working with Unix/Linux based client/server systems and applications
* Must be able to work the following schedule; Sunday-Wednesday 7am-6pm (4 days on - 3 days off)

ADDITIONAL JOB REQUIREMENTS

* Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
* Experience providing systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices
* Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices
* Direct experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs
* Direct experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco
* Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience

PREFERRED QUALIFICATIONS

* Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications
* Experience and knowledge of Charter back office systems such as Mystro and Spectrum
* Working experience within Telecommunications industry