The Systems Engineer I - Video Support Center-Systems is responsible for providing Tier 1 and Tier 2 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. The video systems included in this team's purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.
DUTIES AND RESPONSIBILITIES
* Providing Tier 1 and Tier 2 support for all video systems within Charter Communications * Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services * Responsible for reliable, consistent operation of video systems to provide a quality entertainment and information experience for our customers * Escalate necessary issues to higher tiered Engineer and work collaboratively to resolve issues
BASIC / MINIMUM QUALIFICATIONS
* Bachelor's degree in engineering or related field, or equivalent work experience * Minimum one (1) year of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity * Minimum one (1) year of experience working with Unix/Linux based client/server systems and applications * Must be able to work the following schedule; Sunday-Wednesday 7am-6pm (4 days on - 3 days off)
ADDITIONAL JOB REQUIREMENTS
* Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris * Experience providing systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices * Direct experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices * Direct experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs * Direct experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco * Equivalent work experience such as Linus systems administration, Windows systems administration or demonstrable cable head end experience
* Ideal candidate will have at least three years of experience working with Unix/Linux based client/server systems and applications * Experience and knowledge of Charter back office systems such as Mystro and Spectrum * Working experience within Telecommunications industry
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