Systems Engineer (English+Chinese)
Austin, TX

Job Description

Ranked as #12 on Forbes' List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers' business, and strive for the highest standards of excellence. No matter where you are located, you'll join a dedicated, diverse community that will help you discover your fullest potential.

You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Systems Engineer . Scroll down to learn more about the position's responsibilities and requirements.

#LI-DNI

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What You'll Do

* Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
* Provide technical assistance and support as part of a global 24x5-support organization
* Work closely with engineers and product managers to improve the product and make our customers successful
* Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
* Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
* Follow notification and escalation procedures
* Follow standards for communications with business involving operational issues

What You Have

* Proficiency in Chinese (mandarin) and English languages
* AT least 3+ years' experience fully as Systems Engineer or a combination of Networking and Sysadmin
* Strong knowledge of Linux/UNIX and Windows Server
* Familiarity with shell scripting
* Familiarity with multi-tasking and multi-processing
* Capable to setup monitoring, conduct performance audit and performance optimization
* Strong understanding of administration (user accounts, permission models, access control)
* Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
* Experience troubleshooting Linux performance (CPU, memory, I/O)
* Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
* Familiarity with SQL
* Familiarity with cloud computing
* Strong business ownership and customer focus
* Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
* Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
* Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
* Familiarity with container's networking implementations

Nice to have

* Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
* Familiarity with BigQuery, Cloud Storage and CloudSQL
* Coding ability in one or more languages (Java, Python, C++, etc)
* Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
* Experience in deploying and managing distributed systems and clusters
* Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc)
* Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

What We Offer

* Medical, Dental and Vision Insurance (Subsidized)
* Health Savings Account
* Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
* Short-Term and Long-Term Disability (Company Provided)
* Life and AD&D Insurance (Company Provided)
* Employee Assistance Program
* Matched 401(k) Retirement Savings Plan
* Paid Time Off
* Legal Plan and Identity Theft Protection
* Accident Insurance
* Employee Discounts
* Pet Insurance