Job Directory Systems Engineer

Systems Engineer
Englewood, NJ

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Job Description

Systems Engineer (FE) performs delivery of service functions as required by our customers' needs. FE ensures that the repair of customer equipment, and that it is ultimately functional according to the original manufacturer's specifications. Responds to "after hours" emergency service requests. Tests and inventories all spare parts and systems in the local office. Customer Satisfaction is the primary goal.

Essential Duties and Responsibilities:

Responds to customer service requests within the contracted response time.

Field service engineers are to be prepared.

* Checks with customer contact for equipment symptoms
* Dials into the customers' system if necessary and possible.
* Brings all required spares plus whole unit replacement whenever possible.

Analyzes, diagnoses and repairs customer reported problems.

Follows all escalation procedures as outlined in the company policy.

Provides technical support to peer field service engineers.

Polls customers after the completion of service calls to ensure that the call was done professionally, to their satisfaction, and in a timely fashion. Reports information to his Manager as needed.

Preventive Maintenances are to be performed according to the schedule.

Site Audits are to be done according to policy

Assists in preparing zero spare analysis reports for new contracts and submits them to their Manager for review prior to the start of a contract.

Increases one's technical skills by studying OEM service manuals and via OJT on whole units available in lab.

Tests all parts prior to use if possible and a unit is available.

Produce technical tips on any undocumented or unique solutions to the resolution of problems to be reviewed by CSG.

Discusses call procedures and proposed resolutions with the Manager prior to all service calls to insure that calls are being handled in accordance with SMS procedures.

Returned parts from customer sites are to be tagged, tested and a decision is to be made on their disposition.

Enters into MAS500 the time and parts used during service calls, along with accurate serial numbers for parts replaced.

Helps maintain an accurate and accountable inventory on MAS500.

Incoming inventory is entered in MAS500, tested and shelf located within 7 working days.

Manuals and Technical documentation are kept organized and returned after use.

Prepares Service Request Orders (SRO) forms.

Orders spare parts as required to maintain stocking levels and timely parts replacement.

Reviews inventory reports and 'Field Returns' daily.

All packing receipts for purchase order drop ships are to be reviewed and verified accurate then posted in MAS500.

Stage, test and install customer ordered equipment.

Other Duties

Assists in special projects as time permits


Field Service with SUN hardware repair experience

Bachelor of Science degree in Electrical Engineering, Computer Engineering, Electrical Technology, or equivalent work related experience.

IBM pSeries Equipment (RS/6000)

IBM iSeries Equipment (AS/400)

IBM zSeries Equipment (Mainframes)

IBM xSeries Equipment

EMC Clariion Storage

EMC Symmetrix

EMC Connectrix

EMC Celerra

Sun Microsystems

Hewlett-Packard 9000 Unix, AlphaServer, Classic DEC AlphaServer and VAX, HP 3000

Hewlett-Packard ProLiant servers

Systems Maintenance Services is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Systems Maintenance Services does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Systems Maintenance Services also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

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