Systems Analyst III
Mountlake Terrace, WA

Job Description

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a Systems Analyst III, you will analyze business functions, processes and procedures to provide solution recommendations, including system specifications and business process implication, based on business objectives, business requirements and cost effectiveness. You will collaborate with others in system development and design which may include database, report and interface design.

The Systems Analyst may assist in development of test plans and coordination or performance of testing as well as triage of issues, anomalies, opportunities to improve solutions. In addition, you will provide analysis and recommendations on a wide range of moderately complex and complex problems.

We are looking for Systems Analysts to support one of the following areas:

CRM- This role will support one or more of the following teams: Product Marketing, Sales, Customer Engagement. In this role, you will:

* Gather requirements for Premera's CRM platform, Engagement Hub and sales enablement tools which align with future state vision
* Support implementation of Premera's CRM platform within the context of customer service and/or Sales/Marketing

Core Admin- In this role, you will:

* Apply subject matter expertise of core admin systems to evaluate solutions for back office claims and billing functions
* Work across stakeholder groups to gather requirements for configuration within a core admin platform

What you will do:

* Represent business within Agile delivery team. Develop and retain strong positive relationships with business stakeholders. Demonstrate deep expertise of aligned business domain, including knowledge of stakeholders, business and technology strategies. Act as liaison with business stakeholders, planning, conducting and leading the analysis efforts for new system implementations as well as system upgrades and maintenance. May lead collaborative decomposition sessions to identify high level scope of work across business and IT areas.
* Collaborate with business partners, IT partners and delivery teams on more complex business challenges to identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria or in the form of user cases, business requirements, functional requirements, UI specifications and business rules. Consider inter-related solutions when identifying business requirements. Understand process analysis and cost versus benefit analysis; and apply these skills routinely. Follow industry standard methodologies and guidelines to write technical and support documentation. Use wide range of techniques including interviews, document analysis, requirements workshops, business process analysis, use case, story mapping, and task and workflow analysis. Develop and maintain knowledge of Premera IT systems within the aligned domain as well as supporting business and IT domains. Research, inform and recommend opportunities to apply business and technology solutions to address business problems.
* Demonstrate strong knowledge of data considerations for assigned domain and data extract and transport tools. Create queries to troubleshoot, develop metrics, and create ad hoc reporting as needed. Aggregate, track, analyze and generate reports. Perform data analysis to assist in defining functional requirements. Develop more complex data mapping and begin to independently create modeling, and data transformation rules.
* May participate in multiple testing efforts through the SDLC. Builds test scenarios and analyzes data from tests. Work with software developer to write test scripts. Use data extract tools to validate test results. May provide direction and support for UAT.
* Provide input on backlog priorities and dependencies.
* Identify and lead improvement opportunities through analysis and understanding of business domain and technology solutions. Provide mentorship and direction to more junior analysts within the team. Collaborate with delivery team to continuously improve both the team and the solution.

What you will bring:

* Bachelor's degree in information systems or computer science and five to eight years of business systems analysis experience.
* At a minimum, candidates must have the equivalent in education and experience of a bachelor's in information systems and five years relevant experience.

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What we offer

* Medical, vision and dental coverage
* Life and disability insurance
* Retirement programs (401K employer match and pension plan)
* Wellness incentives, onsite services, a discount program and more
* Tuition assistance for undergraduate and graduate degrees
* Generous Paid Time Off to reenergize
* Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.