Systems Analyst II
Waltham, MA

Job Description

Company Overview

Alkermes plc is a fully integrated, global biopharmaceutical company developing innovative medicines for the treatment of central nervous system (CNS) diseases. The company has a diversified commercial product portfolio and a substantial clinical pipeline of product candidates for chronic diseases that include schizophrenia, depression, addiction and multiple sclerosis. Headquartered in Dublin, Ireland, Alkermes plc has an R&D center in Waltham, Massachusetts; a research and manufacturing facility in Athlone, Ireland; and a manufacturing facility in Wilmington, Ohio. For more information, please visit Alkermes' website at www.alkermes.com .

POSITION SUMMARY:

Alkermes is seeking a Systems Analyst II with prior knowledge of Veeva CRM and/or Salesforce and/or ServiceCloud. This role will perform administrative functions specific to Commercial, Medical, and Patient Service team in Salesforce ServiceCloud and Veeva CRM including activities such as maintaining user accounts, loading data, reports, resolving end-user technical issues, and monitoring system performance and utilization.

ESSENTIAL AREAS OF RESPONSIBILITY:

* Support customizations and configurations (Formulas, Workflows, Approval Processes, Custom objects and fields, Sharing rules, Page layouts, Record types, Permission Sets, Reports and Dashboards).


* Serve on project teams as a technical resource.


* Establish new users and manage access levels.


* Maintain standards and operational procedures for the support of SFDC/Veeva/ServiceCloud and related technologies within the organization.


* Serve as a point of contact for audit and control requirements for SFDC/Veeva/ServiceCloud (and related solutions) operations. Ensures that agreed controls are followed for both production support and development activities.


* Document, manage and implement system change requests.


* Ensure Salesforce configuration supports business requirements.


* Validate results through system and regression testing.


* Develop a deep understanding of current business processes and their use of the Salesforce.com platform


* Participate in the development of processes for improving or further leveraging existing systems, mainly Salesforce.



QUALIFICATIONS:

Minimum Education & Experience Requirements:

* Bachelor's Degree in Computer Science, Information Systems, or a related field



Experience:

* 2-4 years working within the Salesforce.com environment preferred


* Experience in biotech and pharmaceutical industry preferred



Technical Knowledge/Skills Needed:

* Experience in biotech and pharmaceutical industry preferred


* Knowledge of relational databases and SaaS technologies


* Thorough understanding of the implementation and customizations of Salesforce.com solutions.



Personal Attributes Needed:

* The ideal candidate will be a high-energy, detail-oriented individual with a strong focus on customer service and ability to adapt quickly to changing demands.


* Ability to work within IT and respond to requests in a timely manner


* Strong communication skills to collaborate with internal departments



Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, color, religion, sex, sexual orientation, gender expression and identity, national origin, ancestry, age, mental and physical disability, genetic information, any veteran status, military status or application for military service, or membership in any other category protected under applicable law.

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