Systems Analyst - E-Tech Support
Woodbridge, NJ

Job Description

Responsibilities

* Answer incoming client calls from agents, consumers and internal transfers from marketing, call and sales centers.
* Remotely troubleshoot technical issues (connectivity, hardware, software, access, etc) pertaining to our agent and consumer interface applications.
* Manage time within SLA's, interact with tier 2 groups, own ticket management from open to closure, follow procedures and maintain records using the Easy Vista Service Manager.
* Provide Project assistance when required
* Perform other job-related duties as assigned

Requirements and Skills

* Excellent verbal and written communication skills
* Excellent PC skills, working knowledge of Microsoft Office Suite, Windows and MAC Operating System
* Strong interpersonal skills, ability to work well with others and work with minimum supervision
* Basic knowledge of personal lines quoting and industry
* Basic knowledge of Agency Management Systems
* Basic knowledge of helpdesk ticketing tools
* Hours are Monday through Friday 11am to 7pm with quarterly on-call.

EDUCATION/EXPERIENCE/DEGREE REQUIREMENTS

* Comprehensive understanding of insurance industry, specifically personal lines quoting systems and agent management systems
* A minimum of 1-3 years of experience