About
Job Description
Welcome to Planet Labs. We believe in using space to help life on Earth.
We have a big vision at Planet Labs; we are focused on Mission 1: Image the entire Earth, every day, and democratize access to these data and tools. With our humble beginnings in a Cupertino garage, to a scrappy team of engineers hacking our initial satellite builds, we now find ourselves with brand new technology, market traction and an expanding team.
We have a people-centric approach toward culture and community and we are iterating in a way that puts our team members first and prepares our company for growth. Be a part of our mission and help build a company that is changing the world.
We are currently hiring a System Administrator:
The Role
* Work with internal clients to identify and resolve issues with their desktops, laptops, mobile devices, and connectivity.
* Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
* Liaise with the People Team and onboard new hires, including procurement of equipment as well as account creation and software installation.
* Oversee the daily performance of computer systems.
The Must-Haves
* 1+ years experience in desktop support
* Experience installing and troubleshooting Microsoft Windows, Macintosh OS X, Debian-based operating systems such as Ubuntu
* Strong experience with Google Apps and Microsoft Active Directory
* Strong experience with mobile device management on Apple iOS and Android
* Excellent problem solving skills and ability to troubleshoot and pin-point problems within the appropriate time period.
* Excellent customer service skills throughout all levels of an organization
* Ability to work calmly and methodically in a high-pressure situation
* Ability to clearly communicate technical concepts to non-technical people
* Ability to multi-task in a fast-paced environment
* Strong team player with service-oriented attitude and customer focus
The Nice-to-Haves
* Experience operating Juniper, pfSense, and Ruckus network management equipment
* Experience with JIRA or similar issue tracking systems
Some recent press about us:
Our CEO, Will Marshall's Dreamforce Talk
"A Tech Start-Up Just Restored My Faith in Humanity" by Kevin Roose, NY Magazine
"A Start-Up Provides a Picture of Our Shape-Shifting Planet" by Quentin Hardy, NYTimes Bits
Applying:
Planet Labs is headquartered in San Francisco, California, Earth. If you are feeling inspired, check out our website www.planet.com/careers and apply. Be sure to include a cover letter to let us know why you think you'd be a good fit, and feel free to mention anyone you have previously worked with at Planet Labs.