Systems Administrator
Harrison, NY

Job Description

Employee Type: Full - Time

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today's students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

The Systems Administrator position is highly technical in nature. The position involves software installation and upgrades, systems problem resolution, systems security, and planning and recommendations for system upgrades. System duties are performed on a variety of operating systems with a heavy emphasis on Microsoft's server products.

Responsibilities:

* Performing operating system upgrades in the Microsoft Windows environment after developing an upgrade plan and reviewing the plan with supervisor. This includes but is not limited to implementing, maintaining, and enhancing the Active Directory ('AD') environment.
* Coordinates with users, and vendors to resolve issues and maintain/upgrade systems.
* Resolves issues not resolved by Tier 1 support while cross-training and documenting to enhance skills of users and Tier 1 support personnel.
* Installing new software and software upgrades for all layered products after presenting a plan for user testing and migration to the new product level.
* Monitoring system performance and proposes software updates or parameter changes to enhance system performance; develops a plan for testing, implementing, and measuring the results of system performance.
* Maintaining required operating system security on all centralized Windows machines.
* Developing, installs, maintains and tests software to provide regular back-up and restore processing for all centralized computers.
* Performing backup process to include management of scheduling.
* Addressing and resolving tickets, request and incidents on the Service Desk
* Working with hardware and software customer support service organizations as required solving problems.
* Sharing technical and functional expertise with other members of the team as required.
* Documenting various processing procedures for use by other IT staff members.
* Attends training sessions, reads instructional manuals, and reads industry periodicals to maintain a current understanding of the various operating systems and maintained software.
* Coordinate with remote resources responsible for database administration.
* Performs related work as required.

Position Requirements:

* Bachelor's degree from a regionally accredited institution and 4-6 years related experience
* Minimum of 5 years' experience in systems administration and implementation
* Microsoft Windows Server 2012/2016 experience required.
* VMWare Hypervisor experience: 5.5, 6.5 and 6.7
* Experienced with Windows-based servers hosting MS SQL.
* Experience using Manage Engine ServiceNow service desk
* Knowledge and Experience with Office 365
* Microsoft Azure AD integration knowledge
* Experience with Linux server administration
* Knowledge of Microsoft SCCM, image deployment, OS patch management
* Familiar with ITIL work flow
* Experience with security best practice
* DNS and DHCP management
* Windows Group Policy Management
* Endpoint antivirus protection and management, Symantec Endpoint Protection
* Considerable experience in systems administration functions with a focus on AD.
* Working knowledge and understanding of administration of relational databases.
* Practical experience in systems security including an understanding of audit systems, enhanced user security, and Internet security issues.
* Experience in performing system tuning, both at the operating system level and the application level.
* Excellent time-management, planning and interpersonal skills.
* Effectively manage scope and customer expectations on individual assignments.
* Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs and translate them into viable technical solutions. Superior verbal and written skills, encompassing complete understanding of the English language with exceptional communication skills.
* Strong organizational and leadership skills.
* Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.
* Must participate in on-call rotation
* Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to define problems, collect data, establish facts and draw valid conclusions.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.