Job Directory Biogen Systems Administrator
Biogen

Systems Administrator Biogen
Cambridge, MA

Biogen develops, markets and manufactures therapies for people living with serious neurological, autoimmune and rare diseases.

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About Biogen

Job Description

Job Description

* Support Media Services offerings across ~35 global offices.
* Gather user requirements for events, coordinate with various groups to ensure successful webcasts and productions.
* Live monitoring and support during high profile events such as Executive and other leadership events, etc.
* Source, procure, and manage A/V equipment rental, installation, support, and maintenance.
* Liaise between A/V integrator, Client IT, and facilities teams to insure power, cabling, pathways, and furniture requirements are met.
* Provide network patching and IP address details to A/V integrator and other support staff.
* Work with A/V integrator to test and certify installations are fully and correctly documented.
* Provide backup video support to cross functional teams.
* Prepare necessary training material and provide training to clients through video, phone, email, and chat.
* Responsible for defining priority 1 incident and change windows for low, medium and high risk changes.
* Participate in technical service review calls with internal groups, vendors, and partners.
* Point of contact for senior IT leadership for high profile incidents and changes in multimedia environment.
* Collaborate with Engineering, Implementation and Operations teams on testing and certification of new systems including hardware, software and firmware to ensure operational readiness.
* Providing advanced support for all multimedia services (IPTV, Live Streaming, Digital Signage).
* Managing & executing complex changes across infrastructure devices & endpoints.
* Represent highly visible and/or impacting changes and incidents on behalf of Media Services team.
* Review process and procedures and identify/implement improvements.
* Perform proactive system checks to ensure "ready-for-business".
* Proactively manage escalations, incident tracking, ticketing, and resolution.

Qualifications

* Experience with live event support; including coordination, audio mixing, video switching, production, etc.
* Experience translating between technical and non-technical lexicon, acting as an intermediary between technical resources and users/management and/or other potentially non-technical stakeholders.
* Experience with the creation, review and management of technical and process and procedure support model documentation including network topology diagrams & run-books.
* Detailed understanding of 'glass-to-glass' webcast production:

o Audio mixing/capture equipment, Videography, and switching hardware

o Digital audio/video standards and associated connection/wire types

o Hardware and software audio/video encoding technology

o Video communication standards/protocols (SIP/TIP, H.323)

o Video codecs/containers/plugins (WMV, H.264/265, MPEG-2/4, Flash, etc.)

o Video streaming and VoD standards ats/delivery (Smooth, HLS, HDS, etc.)

* General knowledge of computer networking standards and associated hardware/applications.
* General knowledge of enterprise computing and server infrastructure including Virtual Machines.
* General knowledge of standard corporate applications and Microsoft suite, including Microsoft Skype for Business
* Expert level understanding and use of Adobe Creative Cloud suite.
* Server based and web based applications.
* Excellent customer service skills.
* Excellent written and verbal communication, presentation skills.
* Strong attention to detail to solution requirements for end user requests; Must be self-starter and able to work independently.
* Must be willing to work after-hours, weekends to meet customer demands; Ability to travel, as required.
* 5+ years' experience infrastructure support.

Nice to Have:

* SharePoint
* SQL database
* Video Conferencing
* Cisco DX, EX, MX, C Series, CTS, and TX end points
* Cisco VCS Systems
* Cisco Conductor
* Cisco Telepresence Content Server
* Cisco TelePresence Servers
* Cisco TelePresence Management Suite
* Acano, Bluejeans & other cloud services
* Integrated AV Components
* Biamp/ Polycom Sound Structure
* Creston Digital Media Platform
* Creston Pro Series Controllers and Surfaces
* Flat Panel and Projection display devices
* Smart board collaboration products
* Digital Signage Solutions
* TV/Cable Digital Distribution Solutions
* In depth technology understanding of network data/voice/unified communication product line
* Understanding of common voice technologies and associated hardware/applications
* Experience with Incident/Problem Management systems and processes

Education

* Bachelor's degree or equivalent experience.

About Biogen

Biogen develops, markets and manufactures therapies for people living with serious neurological, autoimmune and rare diseases.

Headquarters
Biogen
Size
7800 employees
Biogen

225 Binney St

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