System Support Specialist
Aurora, IL

Job Description

Overview

Don't just work. Work Happy.

A career in gaming? At Hollywood Casino Aurora we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

* Demonstrating outstanding internal and external service in accordance with "Red Carpet Service" program guidelines
* Coordinating with IT team to take work orders, prioritize and resolve computer system issues
* Providing technical and user support for all business applications and systems, including personal computers.
* Performing business application and system installations, upgrades, conversions and deletions to personal computers
* Creating programs and queries to produce reports, mailing lists, and labels for various departments
* Performing security administration functions and helps ensure data integrity of users
* Installing software and upgrades as needed
* Assisting in implementation of disaster preparedness and recovery plan
* Responding as needed to inquries or complaints from internal and/or external guests
* Attend departmental and company meetings as required
* Other duties as assigned

To be successful in this position it will require the following skill set

* Must be a minimum of 18 years of age
* Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
* Additional demonstrable knowledge or experience in other IT related areas is helpful
* Basic math skills such as adding, subtracting, fractions, decimals, percentages etc
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Must be willing to work some evenings/weekends and/or share night-and-weekend on-call duty as part of the IT department team
* Ability to read, write, comprehend and speak English
* Ability to understand and perform duties in accordance with:
* Hollywood Casino Aurora Core Values
* Departmental, property and company policies and standards
* Illinois Gaming Board requirements
* Sarbanes-Oxley
* Internal Controls
* Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer