System Analyst- Healthcare Time of Service
Melville, NY

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to provide technical support for Time of Service team (TOS) for Soarian Financial application. Participate in efforts for overall design, build, test and deployment focusing on departmental end user requirements. Work regularly with business analysts, along with all technical teams.

Responsibilities

* Work under the direction of the Manager to provide technical application solutions for assigned business areas.
* Possess technical knowledge and experience of Soarian Financial Application.
* Possess understanding and knowledge of hospital departmental billing processes/workflow
* Possess strong understanding of Charge Description Master(CDM)
* Knowledge of HL7 functionality
* Work with Business Analyst to understand the customer's product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
* Knowledge and use of automated tools
* Perform gap analysis and identify, document and own reconciliation measures.
* Codes, tests, debugs, implements, and documents programs or technical configuration.
* Ensure programs meet technical specifications and standards.
* Interact with Business and clinical representatives during the software build or configuration and testing process.
* Design and execute unit, system and integration test plans for new developments/releases/reports
* Maintain technical documentation based on standard operating procedures in support of the project repository and operations expectations.
* Ability to write and perform unit, functional and integration test plans
* Ensures all quality assurance processes are followed, including change management and testing efforts.
* Participate and lead various meetings, focus groups, workshops; attend vendor training and demonstrations.
* Participate in Project Activation planning, testing. Work directly with all Project Teams for go-live events.
* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
* Be part of the 24x7 support of the Soarian Financials and Soarian Scheduling applications and helping troubleshoot problems when they surface

These are consistent accountabilities for all staff.

* Assist in supporting activations and rollouts.
* Consistent efforts to deliver quality solutions as per agreed scope.
* Customer focus and close alignment with the customers' business objectives.
* Ensure efforts to continually improve domain knowledge.
* Ensure the quality of the deliverables as per the defined defects standards
* Document issues with resolutions and share with team members to improve team productivity.
* Provide data to generate team performance metrics.
* Knowledge transfer with other team members to improve overall team education level
* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
* Adherence to the defined standards.
* Take initiative and drives to bring to logical conclusion; proactive approach.
* Provide accurate and timely information and escalates when there are issues.
* Actively participate in meetings and make valuable contribution.
* Provide production support for application issues.
* Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
* Ensure the quality of the deliverables as per the defined defects standards and excelling within that.

Qualifications

Academic and Professional Qualifications:

* BA or BS degree preferred or other relevant combination of training and experience.

Experience:

* 0-2 years Industry experience preferred
* 2-5 years practical experience in providing technical support and maintenance in assigned product preferre
* Strong communication skills with the ability to interact with clients
* Proven ability to effectively communicate with all levels of staff and maintain technical documentation in a clear and concise manner.
* Ability to create test scripts and perform testing in a fast paced environment.
* Knowledge of Soarian Financial

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support
* Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans