Supv, IT Suppt
Oak Brook, IL

Job Description

Business Unit:

Job Summary:

Responsible for assisting with leading a team which will integrate,

deploy, and maintain technology that supports business objectives.

Assists with short and long-range planning, including the development

and implementation of technologies and processes. Facilitates

small-to-medium projects using basic project management techniques.

Manages the staff to ensure customer service and standardization goals

are consistently met. Customarily and regularly directs the work of at

least two or more other full-time employees or their equivalent.

Employees at all levels are expect to:

* Understand our Operating Principles; make them the guidelines for how

you do your job

* Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

* Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

* Win as a team-make big things happen by working together and being

open to new ideas

* Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

* Drive results and growth
* Respect and promote inclusion and diversity
* Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

* Manages a group of individuals responsible for providing high levels

of service.

* Assists with the establishment of team goals and manages departmental

performance.

* Maintains a strong culture of customer service and responsiveness

among all members of the IT Support staff.

* Researches new/emerging technologies. Performs critical analysis of

the technology for possible implementation in existing environment.

Makes recommendations to management on technical direction.

* Designs, tests, implements, and documents policies and procedures.
* Identifies and resolves complex issues.
* Consistent exercise of independent judgment and discretion in matters

of significance.

* Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

* Other duties and responsibilities as assigned.

Job Specification:

* Bachelors Degree or Equivalent
* Information Sciences, Technology, Computer Science
* - Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer