Job Directory Standard Chartered Support Specialist - Technology & Operations
Standard Chartered

Support Specialist - Technology & Operations Standard Chartered
New York, NY

Standard Chartered provides banking products and services for individuals and companies.

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About Standard Chartered

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

* SME role to provide BAU Application support to the Financial markets Ecommerce business.
* eFX Application support
* High Severity incident management
* Change coordination and implementation
* Problem Management
* Engagement with multiple teams within and outside the bank to resolve key production impacting issues
* Root Cause Analysis
* Operational Risk Management.
* Participate in Disaster Recovery/BCM drills
* Performance/stability reviews/improvements
* Put forward ideas to improve automation and/or efficiency, and own through to implementation
* Adhere to Change Control and Fault Reporting Procedures
* Participate in weekend on-call and public holiday support rota

Our Ideal Candidate

* Strong functional knowledge of Financial FX products
* Candidate should possess prior experience in supporting electronic trading platform.
* Preferable to have good understanding of Solace VMR
* Strong shell/Perl / Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
* Good understanding in infrastructure setup, O/s memory management, capacity review
* Good understanding in networking concepts and ability to trouble shoot and understand latency issues
* Ability to drive incident bridges by involving all the relevant parties and progressing the issues / outages to closure
* Complete understanding of end to end trade lifecycle
* Very good knowledge of ITRS Geneos / Oracle SQL
* Ability to own and drive small/ad-hoc project work and deliver to its closure
* Excellent communication (both written and verbal) and analytical skills
* Self starter, able to self manage with strong collaboration skills and able to interact effectively with others.
* Ability to work under pressure, multi-task and deliver.
* Strong team player.

Apply now to join the Bank for those with big career ambitions.


About Standard Chartered

Standard Chartered provides banking products and services for individuals and companies.

82838 employees
Standard Chartered

1 Basinghall Ave

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