Job Directory Standard Chartered Bank Support Specialist - Technology & Operations
Standard Chartered Bank

Support Specialist - Technology & Operations Standard Chartered Bank
New York, NY

Standard Chartered provides banking products and services for individuals and companies.

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About Standard Chartered Bank

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

* SME role to provide BAU Application support to the Financial markets Ecommerce business.
* eFX Application support
* High Severity incident management
* Change coordination and implementation
* Problem Management
* Engagement with multiple teams within and outside the bank to resolve key production impacting issues
* Root Cause Analysis
* Operational Risk Management.
* Participate in Disaster Recovery/BCM drills
* Performance/stability reviews/improvements
* Put forward ideas to improve automation and/or efficiency, and own through to implementation
* Adhere to Change Control and Fault Reporting Procedures
* Participate in weekend on-call and public holiday support rota

Our Ideal Candidate

* Strong functional knowledge of Financial FX products
* Candidate should possess prior experience in supporting electronic trading platform.
* Preferable to have good understanding of Solace VMR
* Strong shell/Perl / Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
* Good understanding in infrastructure setup, O/s memory management, capacity review
* Good understanding in networking concepts and ability to trouble shoot and understand latency issues
* Ability to drive incident bridges by involving all the relevant parties and progressing the issues / outages to closure
* Complete understanding of end to end trade lifecycle
* Very good knowledge of ITRS Geneos / Oracle SQL
* Ability to own and drive small/ad-hoc project work and deliver to its closure
* Excellent communication (both written and verbal) and analytical skills
* Self starter, able to self manage with strong collaboration skills and able to interact effectively with others.
* Ability to work under pressure, multi-task and deliver.
* Strong team player.
*

Apply now to join the Bank for those with big career ambitions.

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About Standard Chartered Bank

Standard Chartered provides banking products and services for individuals and companies.

Size
10001 employees
Standard Chartered Bank

1 basinghall avenue

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