Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions. Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using network various remote access methods. Provides timely resolution of problems or escalation on behalf of customer to appropriate escalation technical personnel. Provides timely case (incident) status updates to management and end-users; supports and maintains effective user relationships; and adheres to standard operating procedures and customer service guidelines relating to remote IT support.
Specific responsibilities will include:
* Answer front line support interactions from remote consultants with the ability to assist users with simple "how to" questions and basic troubleshooting on various technical issues. * Assign support interactions to appropriate level support for further assistance as needed. * Perform service interactions for corporate and field users and document all support incidents into support team Incident Tracking Database. * Listen to constructive feedback and incorporate feedback into daily work style. Look at areas to improve and proactively research best method for improvement.
* High School diploma or equivalent. College degree preferred. * A+ & Network Essentials preferred. * 1 year technical support experience preferred. * Basic PC troubleshooting knowledge. * Basic level of experience with using Microsoft Office Suite. * Basic understanding of Windows OS and remote connectivity methods * Effective oral, written, and interpersonal communication skills. * Ability to work using set processes independently and with others. * Ability to demonstrate a sense of urgency. * Share knowledge with team * Ability to demonstrate a professional communication manner. * Adhere to standard of conduct in keeping with RH's LEAD Principles. * Ability to multi-task and ability to adapt to changing priorities or processes. * Demonstrated basic problem-solving and organizational ability. * Decision making ability and time management skills. Ability to handle escalated and time sensitive issues. * Ability to research issues and exercise judgment. * Ability to follow directions, procedures. * Ability to demonstrate reliability and attendance. * Ability to prioritize work assignments. * Ability to manage conflict. * Ability to maintain confidentiality.
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Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Robert Half's corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.
You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to email@example.com for assistance.
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By mail: Please mail your cover letter and resume to: Corporate Staffing Robert Half 2613 Camino Ramon San Ramon, CA 94583-9128
CA PLEASANTON STONERIDGE BLDG
About Robert Half
Robert Half provides skilled professionals in the fields of accounting and finance, technology, legal, creative, marketing, and administration.