Job Directory Amazon Support Engineer IV - AMZ3307
Amazon

Support Engineer IV - AMZ3307 Amazon
Herndon, VA

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About Amazon

Job Description

MULTIPLE POSITIONS AVAILABLE

Entity: AMAZON WEB SERVICES, INC., an Amazon.com Company

Title: Support Engineer IV

Worksite: Herndon, VA

Position Responsibilities:

Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000

About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

Headquarters
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876800 employees
Amazon

410 Terry Ave N

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