Support Engineer Amazon
Seattle, WA

Job Description

Have you ever wanted to solve a mystery or be part of solving a case? Are you fascinated by detective stories or crime shows on TV? Do you love to write code, have a technical background and enjoy solving complex problems? If so, working on the Loss Prevention (LP) team as an LP Engineer is the place for you!

The Loss Prevention LEAP team builds and supports investigations, reporting, analytics and operational tools for our Loss Prevention field teams all across Amazon. Our customers are LP teams working in Fulfillment Centers, Logistics and Retail businesses. Our goal is to develop systems, web interfaces, reporting, metrics and analytics that drive investigations, establish trend analysis and build LP supporting resources.

As a Loss Prevention Engineer, your job is to:

* Design, develop and maintain software platforms used all over the world
* Help us root cause complex problems covering a range of LP services
* Work directly with customers to understand problems and resolve requests for feature enhancements (development/build enhancements or improvements)
* Work alongside other technical teams, including engineers, analysts and cross-functional groups
* Own end-to-end architecture of medium to large design projects
* Track and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
* Troubleshooting and responding to errors, bug fixes and issue tickets
* Software Development
* Ensure all programs comply with Amazon InfoSec standards