Support Engineer Amazon
Seattle, WA

Job Description

Do you want to define the future of digital identity and impact how millions of people interact online every day? If so, we are the place for you.

Identity Services owns the identity and account information for all users of Amazon's e-Commerce Platform, whether they are buyers, sellers or AWS developers across all platforms. We also manage external products like Login with Amazon- enabling our 215 million active users to sign-in to 3rd party sites and apps. Our highly available systems manage hundreds of millions of records, and serve millions of service requests per hour.

Every aspect of Amazon's business interacts with our systems, if our systems are not up and running the company stops, and if we're not rapidly delivering new, easy to use features the whole company slows down. We're the hub of Amazon's massive, worldwide service-oriented architecture.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

* Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging.
* Work on maintenance driven coding projects, in Perl or shell scripts, web technologies, or Java based projects.
* Develop tools to aid operations and maintenance.
* System and Support status reporting