Support Engineer Amazon
Seattle, WA

Job Description

The AWS Credentials and Secrets Management team is building and delivering the next generation of cloud computing security that supports the public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed security systems involving secrets and credentials management. We enable our customers to control some of their sensitive secrets and credentials in the AWS cloud.

We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and must function at massive scale; our engineers are highly skilled, driven to serve customers, and fun to work with.

As a Support Engineer you will work with a wide variety of technologies and projects that range from third party enterprise solutions to open source and proprietary inventions to solve for the business needs. The ability to build productive relationships with colleagues at remote sites around the world will make you successful in this role as will patience. You can expect to constantly learn new things and expand your knowledge to meet varying business demands.

Primary responsibilities include troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintenance and configuration, performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.