Support Engineer - AWS DNS Amazon
Seattle, WA

Job Description

Are you ready to support a critical Tier 0 service for one of the largest e-commerce companies in the world? Amazon.com has millions of customers, and developers all over the world that rely on our storage, compute, and virtualized services via Amazon Web Services. We support these services at massive, and ever-growing scale and our customers expect the highest quality and reliability. We rapidly integrate new technologies to expand our customer offerings and our success depends on our world-class network infrastructure. Our goal is to become "The Infrastructure Platform" for the world.

The AWS DNS team, part of Route 53, is seeking enthusiastic and talented Support Engineers to provide hands on troubleshooting and support for our large-scale DNS platforms, configuration management systems and real-time system status APIs. Our team relentlessly focuses on the security, performance, availability and scalability of our Internet-scale services. We build and operate systems that are critical in powering the platforms that Amazon's global retail, AWS and Kindle businesses run upon.

On a "typical" day, support engineers might Dive Deep to root cause a customer issue, investigate and analyze service metrics, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. You'll become a master at AWS Services platform diagnosis, response, measurement, and automation. You will provide operational support directly contributing to Route 53's remarkable growth. Your success will be both measurable and visible.

Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, adapts quickly to new technologies, and has high career growth potential. There's ample opportunity, we want you to take advantage of it! The desire and ability to work in a fast paced, collaborative environment is essential.

As an AWS DNS Support Engineer:

* You are a subject matter expert in your service
* You own support activities for that service and regularly work with development teams to improve service support
* You operate independently and drive issues to resolution
* You contribute to the creation and maintenance of documentation
* You write tools and utilities to improve operational efficiency of your service

Above it all, you "Work hard, have fun, make history!"