Support Engineer- AWS Amazon
Herndon, VA

Job Description

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and take on technical problems? Would you like to work on the latest cloud computing technologies?

Support Engineers at Amazon are the backbone of our services. They work on large scale system design and help in our operational decision making. They are both hands on architects and implementers. They have a strong sense of ownership of the overall health and effectiveness of our services.

The AWS Commerce Platform Insights organization is seeking a talented Support Engineer for the Intelligence Community's commercial cloud services. The AWS Insights products allow AWS customers to access, understand, control, and optimize usage for cost efficiency. Our product suite includes Cost Explorer, Budgets, Cost and Usage Reports, and the Billing Console. Our teams tackle some of the hardest scalability, performance, and distributed computing challenges in the world. We process trillions of events per month using stream processing techniques (Kinesis), process billions of line items via map reduce (EMR), and manage artifacts through the latest in database technologies (DynamoDB and Aurora). We process big data and provide tools for customers to interactively understand their bills. We also provide the analytics that let customers manage billions of dollars of IT usage and spending. Because we sit at the nexus of all AWS services and interact directly with end-customers, we also work closely across all AWS teams to ensure that we offer a great customer experience.

Are you ready to challenge yourself in our collaborative atmosphere and watch yourself grow within AWS Insights? As a Support Engineer, you will engage with service owners to improve our customer experience across the globe. You will optimize the way services are operated and influence distributed software development teams.

The ideal candidate will …

Be great fun to work with. Our company credo is "Work hard. Have fun. Make history." The right candidate will love what they do and instinctively know how to make work fun.

Be passionate about customers. We start with the customer and work backwards. The right candidate will be passionate about delighting customers at all levels.

Dive deep to solve problems. Our services are highly available, scalable, durable, and secure. The right candidate will be ready to roll up their sleeves to dig out root causes and solve complex problems before they impact customers.

Know how to automate. We work fast and we work at scale. The right candidate will drive our culture of tooling and automation to scale our capabilities as our customers and services scale.

Have Intelligence Community (IC) experience. Customers in the IC have unique needs. The right candidate will fundamentally understand those needs and be able to craft solutions from AWS products and services.

Your responsibilities include:

* Operate AWS Insights products to ensure the success of customer missions
* Work with business teams to understand customer issues and to investigate, prototype and deliver new and innovative solutions
* Develop scripts and tools for automation of system provisioning, deployment, upgrade, and scaling
* Create monitoring and alarming for crucial system availability and performance metrics
* Identify, troubleshoot, and resolve performance issues
* Roll up your sleeves, get your hands dirty and do what it takes to deliver results