Support Engineer Amazon
Seattle, WA

Job Description

Ever wondered what's involved in enabling millions of sellers to sell their products around the world? Amazon's Global Seller Fulfillment Services group does just that - building the software platform and applications necessary for sellers to manage their business on Amazon.

As a Support Engineer in Amazon's Global Seller Fulfillment Services, you will get the opportunity to work on complex technical problem that spans across multiple business domains on Amazon's e-commerce stack. You will build, manage and operate system configuration changes that will affect Seller Fulfillment processes through our large-scale, highly available software systems and services that process large number of requests around the globe. You will be responsible for adding new transportation capabilities on the platform, troubleshooting production issues, monitoring services, and building automation around the changes. You will work closely with Business and Software engineering teams to coordinate software changes and deployments, and will directly influence the teams overall roadmap.

Some key job functions for Support Engineer role are -

* Own support activities, such as configuration management, deployment, scaling and managing of core transportation systems.
* Understand the business requirement, underlined logic and architecture of services/systems to build system configuration changes needed to support external transportation capabilities on Amazon platform. Create documentation for use by other support engineers, team on-calls, and other Amazonians.
* Use existing or build new tools and dashboards to report, track and reduce the effect of a change
* Read and understand complex JAVA/C++ application code and make code fixes to resolve support issues as necessary.
* Provide mentoring, training, documentation, and tools to other Support Engineers.
* Oversee the Change Management (CM) process across all the team's services, you will act as an owner or reviewer for such CMs.
* Create and interpret metrics that measure support success and service performance as well as service health. You are expected to review and refine these with ongoing changes.
* You will act as an operational point of contact for all the services owned by the team, and represent team in organization level operational meetings.