Support Engineer Amazon
Seattle, WA

Job Description

Interested in working on interesting and challenging problems in Kindle content space? Interested in contributing and driving for customer satisfactions? The Kindle Content Inspection and Automation (KCIA) team builds solutions to identify and eliminate risks before it negatively impacts the reader or publisher experience. The team is searching for a strong support engineer to help us improve our systems and services, including:

* Support engineering and troubleshooting on issues related to KCIA systems and services
* Interface with operations and business partners to resolve important customer issues
* Developing tools, applications, code improvements and scripts to resolve operational burden of engineering team

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

* Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging.
* Work on maintenance driven coding projects, in Perl or shell scripts, web technologies, or Java based projects.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.

We are looking for candidates who are passionate about delivering a world-class Kindle experience to our customers.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation