Support Engineer Amazon
Seattle, WA

Job Description

We are looking for an enterprising System Support engineer to help support a fast growing engineering team. The AWS Identity team are pioneers in cloud identity access management, security and providing massively scaled, distributed platform capabilities to all of AWS services. AWS Directory Service (DS), a core offering of AWS Identity enables managed, scalable and highly available directory solutions for enterprise needs. We are growing rapidly, investing in exciting new capabilities to expand our solutions portfolio and need passionate engineering leaders to help build some of the largest and most complex distributed systems in the world.

Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." On a "typical" day, engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss new approaches to automate operational issues.

As a Support Engineer you will work with a wide variety of technologies and projects that range from third party enterprise solutions to open source and proprietary inventions to solve for the business needs. The ability to build productive relationships with colleagues at remote sites around the world will make you successful in this role as will patience and a sense of humor. You can expect to constantly learn new things and expand your knowledge to meet varying business demands.

Primary responsibilities include troubleshooting, diagnosing and fixing production issues, developing monitoring solutions, performing software maintenance and configuration, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have excellent verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.