Job Directory Amazon Support Engineer
Amazon

Support Engineer Amazon
Seattle, WA

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About Amazon

Job Description

Interested in Amazon Alexa? Come work on it. We're building the core services that run Amazon Echo and other Amazon products. We're working hard, having fun, making history; come join us!

Alexa is the Amazon cloud service that powers Echo, the groundbreaking new Amazon device designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future. The Alexa Engine team moves toward the vision of delivering the Star Trek computer to our customers - the world's best intelligent personal assistant, accessible via natural voice commands on any connected device. The Alexa Skills Runtime team creates friction-less and robust mechanisms for developers to access Alexa capabilities. We build a set of common features for Amazon and third party devices and developers by taking a high-level view of Alexa's experiences to ensure consistency and quality, and build the primitives that enable them to work together as a whole. A common set of standards and implementation decisions across our APIs will make them easier to build, and easier to consume by our development partners both inside (1P) and outside (3P) of Amazon.

As a Support Engineer on our team you will:

* Own support activities, such as deployment, scaling and managing of core Alexa Skills Runtime Services
* Read and understand complex JAVA application code and make code fixes to resolve support issues for services that manage the runtime skill experience on Alexa. You will be embedded with a software team that will help you in making code fixes.
* Provide mentoring, training, documentation, and tools to other Support Engineers.
* Identify metrics for monitoring and determining health of our services.
* You will act as an operational point of contact for all the services owned by the team, and represent team in organization level operational meetings.

About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

Headquarters
Size
876800 employees
Amazon

410 Terry Ave N

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