Support Engineer Amazon
New York, NY

Job Description

Do you thrive in a start-up like environment where ingenuity, teamwork, and delivering rock solid, customer focused solutions are paramount? Do you like to simplify complex customer facing problems, creating high quality solutions? Do you have a strong sense of ownership, a bias for action, and are customer obsessed? If yes, then this role may be the one you have been looking for!

Advertising is one of the hottest growing areas at Amazon. Our Demand Side Platform (DSP) is becoming increasingly popular with major advertisers worldwide and is competing head-to-head with the big players in the space. Our goal is to make Amazon's DSP the number one destination for E-commerce advertising anywhere in the world. Our team supports DSP customers and we work across a wide variety of technologies and platforms to implement solutions for our customers that reflect our understanding of their needs and leverage our deep e-commerce expertise.

The Amazon DSP Support Engineering team supports our enterprise advertising clients - both agencies and direct - with technical support and incident response. The Support Engineer will own technical troubleshooting across a broad range of ad technology including our Demand Side Platform (DSP) user interface and API, Data Management Platform (DMP) integrations, Private Marketplace (PMP), ad serving, and targeting.

The team is searching for strong support engineers to help us improve our systems and services, including:

* Support engineering and troubleshooting on issues related to Amazon systems and services
* Interface with operations and business partners to resolve important customer issues
* Developing tools, applications, code improvements and scripts to resolve operational burden of engineering team

Key Responsibilities:

As a Support Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and leadership skills.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:

* Provide technical support of our incoming tickets from our Advertising customers, including extensive troubleshooting and root cause assessment.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.

The candidate must be comfortable working across multiple teams to resolve customer-impacting issues and possess the ability to facilitate discussions to troubleshoot issues, remove barriers, drive root cause resolution and follow all possible avenues to get customer issues resolved. The candidate should have a record of accomplishment of delivering quality, thorough support engineering.