Support Engineer Resmed
San Diego, CA

Job Description

Support Engineer

San Diego, CA

At ResMed (NYSE: RMD, ASX: RMD) we pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries. To learn more, visit ResMed.com and follow @ResMed.

We are currently seeking applications for mid-level Applications Support Engineer to be part of our Digital Health Technology Team to provide early warning and operational performance metrics for applications under extreme load and ensure quality and integrity of future releases of solutions.

Let's talk about the team and you:

Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You'll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise. This role will be focused in system configuration, data analysis in response to production issue, release management and deployment.

Let's talk about Responsibilities:

Reporting directly to a manager who is based in San Diego, CA you will be a natural problem solver with a passion to provide excellent and timely production support and can operate in a highly demanding and fast paced work environment.

To succeed in this role, you will have demonstrable experience in performing the following responsibilities:

* Partner with Full Stack development processes to manage complex, enterprise architecture solutions


* Configure, extend and consume application monitoring tools to maintain high availability and a stable user experience under heavy load conditions


* Execute core ITIL functions such as Incident Management and Change Management adhering to processes built with a strong customer focus


* Investigate failures, identify root cause and implement remedies as part of continuous improvement efforts


* Manage multiple data pipelines to consolidate information into actionable insights to share with the greater business


* Automate and improve on existing operational norms to eliminate toil and facilitate scale with a constant eye on quality/regulatory responsibilities



Let's talk about Qualifications and Experience:

You will have a Bachelor degree in a related field and demonstrated experience troubleshooting enterprise applications within a Unix or Linux environment, with automation through scripting, managing enterprise data and with moving through varied code stacks.

To get us really excited, you have at least 3 years demonstrated experience tracing application data through multiple tiers (API gateways, Message Queues, Databases ect) allowing for logical outcome analysis of integrated solutions. You've also experience in accessing distributed data stores and compiling results into meaningful representations using analytical tools.

Knowledge of networking and application security, telecommunications, IOT trends and cloud native topics will be advantageous.

Okay, so what's next?

Joining ResMed is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note: Unsolicited resumes from employment agencies or other third parties will not be considered. ResMed is an Equal Opportunity Employer - Minority/ Female/ Disability/ Veterans. ResMed participates in E-Verify. The Notice of E-Verify Participation and the Notice of Right to Work are available for your review. ResMed is a smoke-free workplace.