Support Consultant - Learning (NetD) (3295)
Boston, MA

Job Description

We don't expect you to know everything, so we'll capitalize on your strengths and train you over time where there's opportunity for growth. You will need a history of providing great customer service, along with a background in technical support, with preference given to the following skills, in the following order:

* NetDimensions Talent Suite administration experience (or a similar LMS/talent management system)
* SQL
* HTML/CSS
* XML
* Javascript
* Java

Ideally, we're looking for the following:

* A profound sense of empathy
* A highly technical background in the administration of configurable software
* Experience with e-learning products, and learning management systems, in particular
* First-class communication abilities - written and verbal
* A strong belief in yourself and your own ability to do things you've never done before
* Familiarity with modern client service tools, such as ZenDesk, Jira, or a similar solution
* A great attitude, including a willingness to help others achieve their goals while you're being measured on your own

Benefits:

At PeopleFluent we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension contributions, a ShareSave scheme, flexible working, a discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.
About the company:
The PeopleFluent Learning suite draws on over 25 years of experience creating enterprise learning solutions to develop employees into the best that they can be.
PeopleFluent Learning products - content authoring and the NetDimensions LMS - support development through an ecosystem of connected learning products and solutions. Our authoring solution allows teams to create cloud-based, fully responsive eLearning at speed and scale, while NetDimensions, our award-winning Learning Management System, specialises in creating learning and knowledge solutions for high-consequence industries where operational and compliance requirements are particularly complex.
Our secure SaaS solutions are ISO 9001:2008 and ISO 27001 certified.
PeopleFluent Learning is part of Learning Technologies Group plc (LTG).
For more information, visit www.peoplefluent.com.We are looking for a proactive, organized, and knowledgeable Support Consultant - Learning to help our clients solve problems while delighting them along the way with a world-class service experience. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe, along with a group of engineers in Hong Kong.

This job is not about meeting SLAs; it's about earning the deep respect of our customers, in easy times and hard ones.

This position reports to the Global Director of Client Experience, based in Nashville, TN, USA. You will typically work normal business hours, but there may be a need for slight scheduling changes from time to time to meet changing needs. We value work-life balance, so aim for reasonable hours, but you may need to put in some extra time on occasion to meet the needs of our clients if we receive an unexpected volume of support requests or related work.

If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.