Support Analyst
Redmond, WA

Job Description

Covestic is searching for Engineers to serve our growing business at a Fortune 500 enterprise client. The team is responsible for effective operations, provisioning, configuration, and other maintenance of systems software and related infrastructure. This role provides support through incident management processes to restore service operations as quickly as possible, and minimizes impact to services. The Engineer works closely with other teams and tiers for escalation and partnering to manage, resolve and document fault conditions. Ideal candidates will have strong experience with tools and processes for identifying and correcting issues, and ensuring strong client loyalty and high customer satisfaction.

Required Qualifications

* 3+ years of experience working in infrastructure support operations - incident management with a ticketing system
* 2+ years' experience supporting enterprise-level server hardware, OS and networking
* Ability and willingness to work in a shift (both day and night) environments providing 24x7x365 support
* Excellent customer service, strong interpersonal communication, and superior written/oral communication skills
* Highly motivated, self-starting individual contributor, capable of working closely and effectively within a team
* Previous experience working in a 24x7 production environment supporting critical real-time applications
* Operations support experience following procedures, monitoring an inbox and other notification systems
* Proven leadership and cross-group collaboration skills
* Demonstrated ability to handle multiple tasks with little to no forewarning
* Demonstrated ability to react quickly, and perform exceptional during critical/catastrophic events
* Concise writing ability to write effective email correspondence and outage announcements
* Good communication skills to deal with the client and to work cooperatively with other employees

Preferred Qualifications

* Prior experience with VSO, MSTicketing, IcM
* Basic PowerShell/scripting experience

For immediate consideration, please apply through the link provided or forward your resume directly to ahanson@covestic.com.

Covestic is a premier provider of IT services for midsize and enterprise organizations. As a leader in helping clients to identify, implement and manage the IT solutions which make their businesses stronger, we offer a comprehensive portfolio of services encompassing various facets of IT Service Management, IT Operations, Cloud Computing, and Project Delivery. If you are a practiced professional with a passion for technology and teamwork, then join our team.