Responsible for 1st level technical support for services performed on behalf of Customer Service. Analyzes technical problems and responds with quality solutions
* Documents, interprets and translates user needs and issues into functional requirements for system capabilities and reporting. Implement solutions to address issues. * Lead projects to improve efficiencies. • Preparing business summaries. * Creates scripts and executes CRP, Validation and regression testing. • Develops and maintains technical tables and code within applications that support business needs. * Provides technical/business process interface with EDI team. Analyze and researches issues and make effective business decisions related to the deployment of system resources as well as developing solutions to resolve business issues. * Collaborates with representatives from cross-functional groups to identify and resolve business issues in a timely manner. * Provide feedback to training and compliance team to support business needs as required for major changes including new and updated systems, business policies and acquisitions along with day-today user needs. * Provides timely problem resolution and minimize impact on productivity. * Identifies training opportunities to enhance and improve user effectiveness. * Monitors developed reports, analyze and initiate appropriate actions. * Provide training as needed, testing enhancements, discuss process improvements
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