Supervisor, Technical Support
Piscataway, NJ

Job Description

The Information Technologies Department at Saint Peter's is hiring a Supervisor of Technical Support. In this visible position, you will lead a team of desktop support professionals who provide exceptional level 2 expertise and customer service to our colleagues.

You will also:

* Supervise work assignments and task completion for all level- 1 PC Techs and ensures Service Level Agreements are met.
* Collaborate with other IT team members to ensure technically sound systems development, implementation, support, and training.
* Establish standards for all aspects of Desktop hardware and software and manage acquisition and inventory of such.
* Serve as a team member on special projects or systems implementation
* Manage and maintain positive vendor relations.

You are:

* Not only highly skilled technically but you also exude leadership qualities and are known for your extraordinary management skills.
* A coach, a mentor, and a motivated team player.
* Passionate about customer service.
* An effective communicator who demonstrates solid communication skills both with customers and leadership.

You need:

* A minimum of a Bachelor's Degree in Computer Science (or related field) OR 5+ years of experience in Desktop Support Supervision.
* A minimum of three years of experience and expertise with PC hardware and the latest Microsoft Windows Platform.
* Strong technical knowledge of Microsoft desktop applications: Office 365 Suite of products and operating systems.
* High proficiency in desktop network connectivity using Ethernet technology and TCP/IP protocol.
* Demonstrated analytical and organizational skills.
* 5+ years supervising a small technical workgroup.