The Information Technologies Department at Saint Peter's is hiring a Supervisor of Technical Support. In this visible position, you will lead a team of desktop support professionals who provide exceptional level 2 expertise and customer service to our colleagues.
You will also:
* Supervise work assignments and task completion for all level- 1 PC Techs and ensures Service Level Agreements are met. * Collaborate with other IT team members to ensure technically sound systems development, implementation, support, and training. * Establish standards for all aspects of Desktop hardware and software and manage acquisition and inventory of such. * Serve as a team member on special projects or systems implementation * Manage and maintain positive vendor relations.
* Not only highly skilled technically but you also exude leadership qualities and are known for your extraordinary management skills. * A coach, a mentor, and a motivated team player. * Passionate about customer service. * An effective communicator who demonstrates solid communication skills both with customers and leadership.
* A minimum of a Bachelor's Degree in Computer Science (or related field) OR 5+ years of experience in Desktop Support Supervision. * A minimum of three years of experience and expertise with PC hardware and the latest Microsoft Windows Platform. * Strong technical knowledge of Microsoft desktop applications: Office 365 Suite of products and operating systems. * High proficiency in desktop network connectivity using Ethernet technology and TCP/IP protocol. * Demonstrated analytical and organizational skills. * 5+ years supervising a small technical workgroup.
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