Student Technical Help Desk Specialist
Fredericksburg, VA

Job Description

Job Description: Germanna Community College is accepting applications for a flexible, detail orientated individual to provide part-time evening and weekend support for the Student Technical Help Desk and provide support for Innovative Instruction & Technology department staff, faculty, and students at the Fredericksburg Area Campus. The successful candidate shall possess technical skills, customer support experience, preferably in an academic setting, the ability to troubleshoot problems, and the ability to learn new information/skills quickly. Candidates must be proficient in the Microsoft and Google Office suites, use of a modern telephone system, use of database systems, and the use of modern online systems. Duties include, but are not limited to troubleshooting and answers student technical questions over the phone and through email. Salary: $19.00 - $22.00 per hour, 29 hours per week. (State benefits do not apply) Position is open until filled with a first review of applications on June 17, 2019. Special Requirements: Any offer of employment will be contingent upon an acceptable background investigation and reference check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Effective June 1, 2011, agencies in the Commonwealth of Virginia's Executive Branch will use the E-Verify system to confirm identity and work authorization. Application Instructions: in applying MUST submit the following: • Resume • Completed Commonwealth of Virginia Application For Employment Form Germanna Community College is committed to the principle of equal opportunity. The college does not discriminate on the basis of race, sex, color, religion, national origin, age, political affiliation, veteran status, or otherwise qualified persons with disabilities. Inquiries concerning EEO issues or the Affirmative Action Policy should be addressed to the college's Equal Employment Opportunity (EEO) Officer. An EEO Employer" />

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Position Information

Position Information

Working Title Student Technical Help Desk Support Role Title Info Technology Specialist I - 39111 Job Open Date 06/03/2019 Job Close Date Open Until Filled Yes Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No Hiring Range $19.00 - $22.00 - state benefits do not apply Agency Germanna Community College (297) Agency Website www.germanna.edu Location Spotsylvania - 177 Sublocation Locust Grove Position Number W0064 Job Posting Number 1053003 Type of Recruitment General Public - G Does this position have telework options? No Bilingual/Multilingual Skill Requirement/Preference No Job Type Hourly/Wage Job Type Detail Wage Non-Faculty- W-1 Pay Band 04 Job Description

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System with a Fredericksburg Area Campus in Spotsylvania, a Locust Grove Campus, and several off-campus centers. As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Fredericksburg and the counties of Caroline, Culpeper, King George, Madison, Orange, Spotsylvania, and Stafford. The College is a dynamic learning organization that serves as a regional leader and preferred partner where quality-learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities.

Job Description: Germanna Community College is accepting applications for a flexible, detail orientated individual to provide part-time evening and weekend support for the Student Technical Help Desk and provide support for Innovative Instruction & Technology department staff, faculty, and students at the Fredericksburg Area Campus. The successful candidate shall possess technical skills, customer support experience, preferably in an academic setting, the ability to troubleshoot problems, and the ability to learn new information/skills quickly. Candidates must be proficient in the Microsoft and Google Office suites, use of a modern telephone system, use of database systems, and the use of modern online systems. Duties include, but are not limited to troubleshooting and answers student technical questions over the phone and through email.

Salary: $19.00 - $22.00 per hour, 29 hours per week. (State benefits do not apply)

Position is open until filled with a first review of applications on June 17, 2019.

Special Requirements: Any offer of employment will be contingent upon an acceptable background investigation and reference check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Effective June 1, 2011, agencies in the Commonwealth of Virginia's Executive Branch will use the E-Verify system to confirm identity and work authorization.

Application Instructions: in applying MUST submit the following:

* Resume
* Completed Commonwealth of Virginia Application For Employment Form

Germanna Community College is committed to the principle of equal opportunity. The college does not discriminate on the basis of race, sex, color, religion, national origin, age, political affiliation, veteran status, or otherwise qualified persons with disabilities. Inquiries concerning EEO issues or the Affirmative Action Policy should be addressed to the college's Equal Employment Opportunity (EEO) Officer.

An EEO Employer

Minimum Qualifications

* High School Diploma or equivalent.
* Ability to work independently and to solve problems
* Demonstrated ability to provide directions and to answer questions from students and faculty regarding data management software, Learning Management system, Student Information System, Gmail, and programs related to teaching and learning
* Demonstrated ability to utilize Microsoft computer applications, and the Windows operating system
* Requires excellent customer service skills utilized through multiple contact avenues, including telephone, in-person, and email
* Demonstrated ability to maintain an organized workspace and organized records
* Have considerable knowledge of personal computers, and current software applications, including online services
* Possess the ability to prioritize a daily workload, the ability to multitask
* Have excellent oral and written communication skills

Preferred Qualifications

* Two years of experience at a higher education institution or two years of experience in a technical help desk.
* Experience with the Canvas Learning Management System and Peoplesoft databases.

Special Requirements

Any offer of employment will be contingent upon an acceptable background investigation and reference check.

Special Instructions to Applicants