Sr. Unified Communications Engineer
Irving, TX

Job Description

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the world's leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development - as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

What you'll do:

* Configuration, troubleshooting and support of complex UC deployments
* Ensure overall availability and stability of all Collaboration and Voice/Video Infrastructure technologies supported
* Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision.
* Configuration, troubleshooting and support of IP-Telephony systems and protocols , voice and video QOS
* Demonstrate in-depth knowledge of IPT, call centers, networking concepts
* Identify, Isolate and resolve complex voice and video problems to mitigate business impact
* Evaluation, testing and planned deployment of new voice and video technologies
* Troubleshooting of complex applications and network issues using various real time traffic analysis tools
* Work closely with colleagues to meet team goals and improve processes and practices
* Manage projects and maintenance tickets
* Provide and maintain detailed network documentation
* Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
* Provides technical support for new and existing technologies in collaboration with other technical and management stakeholders
* Provides continuous evaluation of the company's telephony infrastructure and initiate expansion or remediation projects to support growth and mitigate risks
* Collaborates with IT partners to administer and support infrastructure environments and define the overall support process

What you'll need:

* Bachelor's degree (IT, Computer Science) or equivalent experience
* Cisco VOIP certifications
* 4 -6 years Information technology field supporting a large enterprise
* Basic understanding of routing and switching protocols
* VOIP, Cisco Call Manager, Unity, Contact Center, IM and Presence, E911, Voice Gateways, architecture, troubleshooting and administration
* Advanced expertise in Cisco Unified Communications Manager (CUCM), Voice gateways (MGCP/H323/SIP)
* Knowledge and experience Exchange Unified Messaging
* Knowledge and experience with Microsoft Skype for Business
* PowerShell or comparable scripting and automation experience preferred
* Knowledge and experience with Session Border Controllers
* Knowledge and experience with UCaaS platforms
* Fundamental understanding of UNIX and Microsoft Server OS
* Knowledge and experience with vendor management
* Ability to travel both domestic and international

Job Requisition ID:26697

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